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Privacy Policy


 

At Shelley Ann Coaching, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services, in compliance with applicable laws, including the California Consumer Privacy Act (CCPA), General Data Protection Regulation (GDPR), and Florida’s Privacy Laws.

1. Information We Collect
We may collect personal information, including but not limited to your name, email address, phone number, and any other details you provide through forms, sign-ups, or other interactions on our website.

2. How We Use Your Information
Your personal information is used to:

  • Provide and improve our coaching services.

  • Respond to inquiries and provide customer support.

  • Send updates, newsletters, or relevant information related to your coaching journey, with your consent.

  • Comply with legal obligations, including tax, accounting, and regulatory requirements.

3. Sharing Your Information
We will not sell, rent, or share your personal information with third parties except as required by law or with your consent. We may share information with third-party service providers (e.g., payment processors, email services) solely to assist in the delivery of our services, and these providers are bound to maintain confidentiality.

4. Data Security
We take reasonable precautions to protect your personal data and ensure that it remains secure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. By using our services, you acknowledge that you understand the inherent risks.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and personalize content and ads. Cookies are small text files stored on your device to track your activity on our website.

  • Types of Cookies We Use:

    • Essential Cookies: These cookies are necessary for the website to function and cannot be turned off in our systems. They are usually set in response to actions like logging in, filling out forms, or setting your privacy preferences.

    • Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting data anonymously. This includes website analytics cookies.

    • Functional Cookies: These cookies allow us to remember choices you make and provide enhanced, more personalized features.

    • Targeting/Advertising Cookies: These cookies are used to deliver relevant ads and track your browsing behavior across websites. You can control the use of these cookies via your browser settings or through our consent management tool.

  • Managing Cookies:
    Most web browsers automatically accept cookies, but you can choose to block or delete them by adjusting your browser settings. Please note that blocking or deleting cookies may affect your ability to use some features of the website.

  • Consent:
    If you're in the European Union or California, we will ask for your consent to use certain non-essential cookies when you first visit our site. You can change your cookie preferences at any time by visiting [your cookie preference page/link].

6. International Transfers of Data
As our services are accessible worldwide, your information may be transferred to, stored, or processed in countries outside of your country of residence, including the United States, where data protection laws may differ. By using our website and services, you consent to this transfer.

7. Your Rights
You have the following rights regarding your personal information:

  • Access: You can request to see what personal information we hold about you.

  • Correction: You can request corrections to your personal data.

  • Deletion: You can request that we delete your personal information (subject to legal requirements).

  • Opt-out: You can opt out of marketing communications by following the unsubscribe link in emails or contacting us directly.

  • Portability: You can request a copy of your data in a structured format.

If you are located in the European Union or California, you have additional rights under the GDPR and CCPA respectively, including the right to object to processing, restrict processing, or request portability.

To exercise any of these rights, please contact us at [your email/contact information].

8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We will notify you of material changes via email or by posting a prominent notice on our website.

9. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us at info@shelleyanncoaching.com

Terms of Service

These Terms of Service ("Terms") govern your use of Shelley Ann Coaching's website and services ("Services"). By accessing or using the website and engaging with our services, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms
By accessing or using Shelley Ann Coaching’s website, booking a session, or using any of our Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must refrain from using our website and Services.

2. Services Provided
Shelley Ann Coaching offers coaching services, workshops, resources, and content designed to help clients navigate betrayal trauma. Details of the services, pricing, and offerings are outlined on our website.

3. Client Responsibilities
As a client, you are responsible for:

  • Providing accurate, truthful, and complete information to facilitate coaching.

  • Respecting the privacy and confidentiality of others in group settings (if applicable).

  • Following the instructions and guidance provided during coaching sessions.

  • Actively participating in your own healing and coaching process.

4. Payments and Fees

  • Pricing: All services and their respective prices are listed on our website or communicated directly by Shelley Ann Coaching. Payments are due at the time of booking or as agreed upon for recurring services.

  • Payment Methods: We accept payments through credit card, PayPal, Google Pay

  • Refunds: Services are non-refundable after they are delivered. If you need to cancel or reschedule a session, please refer to our Cancellation Policy.

5. Cancellation and Rescheduling Policy
You may cancel or reschedule your appointment up to 24 hours before your scheduled session without incurring any penalty. Cancellations or rescheduling made less than 24 hours before the session will result in a 5% fee.

6. Confidentiality
All information shared during coaching sessions is confidential, except in cases where disclosure is required by law (e.g., in cases of harm to yourself or others). We will not disclose any personal information without your consent, except as outlined in our Privacy Policy.

7. Intellectual Property
All content provided by Shelley Ann Coaching, including coaching materials, worksheets, resources, and other documents, are the intellectual property of Shelley Ann Coaching and are protected by copyright laws. You may not copy, distribute, or reproduce any materials without our prior written consent.

8. No Guarantees
While we are committed to supporting you in your healing journey, results will vary based on individual circumstances, effort, and engagement. We do not guarantee specific results from our coaching services.

9. Limitation of Liability
To the fullest extent permitted by law, Shelley Ann Coaching is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our Services, including but not limited to emotional distress, financial loss, or any other damages.

10. Modification of Terms
We reserve the right to modify these Terms of Service at any time. Any updates will be posted on this page, and the date of the last revision will be indicated at the bottom. Continued use of our website and Services after any changes constitutes your acceptance of the updated Terms.

11. Termination of Services
We reserve the right to terminate or suspend services to clients who violate these Terms or engage in disruptive or inappropriate behavior during coaching sessions.

12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state of Florida, United States, without regard to its conflict of law principles.

13. Contact Information
For questions or concerns about these Terms, please contact us at info@shelleyanncoaching.com.

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